Our support team is available around the clock to help with questions about your account, payments, games and promotions. If something is not working as expected, get in touch and tell us what happened, including any relevant transaction details or error messages. You can also share general feedback or ask about partnership opportunities. Choose the contact channel that suits you: email for detailed enquiries, phone if you would rather speak to someone, or live chat for quick assistance whenever you need help.
| Department | Contact |
|---|---|
| Customer support for account and technical enquiries | [email protected] |
| General enquiries and player feedback | [email protected] |
| Affiliate enquiries and partnership requests | [email protected] |
| Customer support by phone | +44 20 7946 0382 |
| Live chat and customer support working hours | 24/7 |
Email Support
For detailed requests, account questions or cases that need documents, email is our preferred contact method. Please send messages to [email protected] with a clear subject line and include your current contact details and account ID. Providing complete information helps us resolve issues faster and avoids delays when we need verification or extra documents.
Contact Form
Response Time
Support response times: Most enquiries are answered within one business day. Live chat responses are typically under 5 minutes, while email and ticket queries are usually handled within 24 hours. Complex issues - such as account verification, payment disputes or regulatory reviews - may take longer depending on their nature and required checks. We'll update you by email or ticket with progress.
Feedback
Please share feedback, suggestions, or ideas to improve the website. Tell us about features, promotions, game selection, or technical issues. We review every message carefully and use your input to prioritise fixes, tune offers, and improve the user experience. Your comments help shape updates and make the site easier to use. Thank you for helping us improve.